Seanna O'Boyle

Website: www.seannaoboyle.com

1. Scope

1.1 This delivery policy sets out the terms and conditions relating to the delivery of products ordered through our website, www.seannaoboyle.com.

1.2 This delivery policy should be read in conjunction with our [terms and conditions of sale] and our [returns policy].

1.3 In this policy, "we", "us", and "our" refer to Seanna O'Boyle. "You" and "your" refer to our customers.

2. Delivery methods

2.1 We offer the following delivery methods both Tracked and Signed for:

(a) Royal Mail within [3-5] working days];

(b) Royal Mail within [1-2] working days];

(d) Click and collect - collection from 37 Chester Avenue, Whitehead, BT38 9QJ call for details: 07719464555

2.3 We reserve the right to change or withdraw any delivery method at any time without prior notice.

3. Delivery timeframes

3.1 Estimated delivery timeframes are calculated in working days (Monday to Friday, excluding public holidays in [Northern Ireland, Scotland, England and Wales / the United Kingdom]) from the date of order confirmation.

3.2 The estimated delivery timeframes for our delivery methods are as follows:

(a) [Standard delivery: [3-5] working days];

(b) [Express delivery: [1-2] working days];

3.3 All delivery timeframes are estimates only. Whilst we will make every reasonable effort to deliver within the estimated timeframe, we do not guarantee delivery dates and shall not be liable for any delay in delivery.

3.4 Under the Consumer Rights Act 2015, goods must be delivered without undue delay and, unless otherwise agreed, not more than 30 days after the day on which the contract is entered into.

4. Delivery charges

4.2 Delivery charges will be displayed at the checkout stage before you confirm your order.

4.3 We reserve the right to vary our delivery charges from time to time. Any changes will not affect orders that have already been confirmed.

5. Order tracking

5.1 Once your order has been dispatched, we will send you a confirmation email containing your tracking details

5.2 You can track the progress of your delivery using [the tracking link provided in your dispatch email.

5.3 If you experience difficulties tracking your order, please contact us using the details set out in Section 11 below.

6. Failed deliveries

6.1 If a delivery cannot be completed because no one is available at the delivery address to accept the goods, the courier will [leave a card with instructions for rearranging delivery / attempt redelivery on the next working day / deliver the goods to a local collection point].

6.2 If the goods are returned to us as undeliverable, we will contact you to arrange redelivery. Additional delivery charges will apply.

6.3 It is your responsibility to ensure that the delivery address provided is correct and complete. We will not be liable for any failed delivery resulting from incorrect or incomplete address details.

7. Damaged or missing items

7.1 Please inspect your delivery upon receipt. If any items are damaged or missing, you must notify us within 48 hours of delivery.

7.2 To report damaged or missing items, please contact us using the details set out in Section 11, providing your order number and details of the issue, including photographs where applicable.

7.3 If items are confirmed as damaged or missing, we will, at our discretion, issue a refund in accordance with your statutory rights under the Consumer Rights Act 2015.

8. International delivery

8.1 We currently only deliver to the following countries: Northern Ireland, Scotland, Wales and England.

9. Returns

9.1 If you wish to return goods delivered to you, please refer to our returns policy, (see below)

9.2 Your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by this delivery policy.

10. Changes to this policy

10.1 We may update this delivery policy from time to time by publishing a new version on our website.

10.2 You should check this page periodically to ensure you are familiar with the current version of this policy.

Returns Policy

1. Returns

1.1 We offer a discretionary returns policy. You may return most items purchased from our website within 14 days of delivery for a refund, provided that the items are returned in their original condition, unused, and in their original packaging.

1.2 To be eligible for a return, items must be:

(a) in their original, undamaged packaging;

(b) unused and in the same condition as when you received them;

(c) accompanied by the original receipt or proof of purchase.

1.3 This discretionary returns policy does not affect your statutory rights, including those set out in the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Refunds

2.1 Once we receive your returned item, we will inspect it and notify you of the status of your refund.

2.2 If your return is approved, we will process a refund to your original method of payment within [5-10] working days.

2.3 The refund will include the price paid for the goods and any original delivery charges.

2.4 We reserve the right to reduce the amount of any refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

3. Cancellation rights

3.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer, you have a statutory right to cancel a distance contract within 14 days without giving any reason.

3.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

3.3 To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement (for example, a letter sent by post or email). You may use the model cancellation form set out in Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but it is not obligatory.

3.4 If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

3.5 We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied

3.6 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

4. Exclusions

4.1 The following items cannot be returned under our discretionary returns policy:

(b) personalised or custom-made items

4.2 These exclusions do not affect your statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where those rights apply.

5. How to return

5.1 To initiate a return, please contact us using the details set out in Section 10 below, quoting your order number.

5.2 We will provide you with a [returns authorisation number and / return shipping label and] instructions for returning the item.

5.3 Items should be returned to: 37 Chester Avenue, Whitehead, Co.Antrim, BT38 9QJ

5.4 We recommend that you use a tracked delivery service when returning items, as we cannot be held responsible for items that are lost in transit.

6. Return shipping costs

6.1 If you are returning an item under our discretionary returns policy (and not exercising your statutory cancellation rights), you will be responsible for the cost of return shipping.

6.2 If you are exercising your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will bear the direct cost of returning the goods unless we have agreed otherwise.

6.3 If you are returning an item because it is faulty or not as described, we will bear the cost of return shipping.

7. Damaged or defective goods

7.1 Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for a particular purpose, and as described. If goods you have purchased from us do not conform to these requirements, you may have a right to a repair, replacement, or refund.

7.2 If you receive goods that are damaged or defective, please contact us within 48 hours of delivery, providing your order number, a description of the issue, and photographs where possible.

7.3 Where goods are confirmed as damaged or defective:

(a) within 30 days of delivery, you are entitled to a full refund;

8. Late or missing refunds

8.1 If you have not received a refund within the timeframe stated in Section 2, please first check your bank account or payment provider.

8.2 Then contact your credit card company or bank, as it may take some time for your refund to be officially posted.

8.3 If you have done all of the above and you still have not received your refund, please contact us using the details set out in Section 10.

9. Changes to this policy

9.1 We may update this returns policy from time to time by publishing a new version on our website.

9.2 The policy in effect at the time of your purchase will apply to that transaction.

9.3 You should check this page periodically to ensure you are familiar with the current version.

This document was created using a free template from SEQ Legal.

Contact us

If you have any questions about deliveries or this delivery policy, you can contact us:

(a) by email, at seannase29@gmal.com;

(b) by post, at 37 Chester Avenue Whitehead BT3 9QJ Northern Ireland;

(c) by telephone, on 07719464555;

(d) using the contact form on our website, at [insert URL].

This document was created using a free template from SEQ Legal.